Return & Refund Policy

At Pixelcart It Solutions Private Limited  (“we,” “our,” “us”), the team behind trendspirez, we are committed to providing an exceptional shopping experience for our valued users (“you,” “your”). We understand that sometimes an item may not meet your expectations, and we’re here to make the return process as simple as possible. If you receive a defective or damaged product, we sincerely apologize for the inconvenience. To request a return or exchange, please contact our customer support team within 48 hours of receiving your order. If an incorrect item has been delivered, inform us immediately, and we will arrange for an exchange or return. Please ensure that products remain unused, unaltered, and in their original packaging, with labels and invoices intact, as worn or damaged items will not be eligible for return.

Simple & Quick Return Process

• Our support team is available to guide you through the return process.
• Contact us within the specified return window to initiate your request.
• We will provide detailed return instructions, ensuring a smooth experience.
• Once we receive the returned item, we aim to process refunds or exchanges within 5-7 business days.
• Our goal is to make the return process stress-free and efficient.
• We prioritize your satisfaction and strive to resolve return requests promptly.

Non-Returnable Products

For hygiene and personalization reasons, certain products are not eligible for returns. Items like undergarments, socks, and swimwear cannot be returned due to hygiene concerns. Additionally, final sale items, including those purchased at clearance prices or promotional discounts, may not qualify for returns. Customized or monogrammed products are also non-returnable unless they arrive with defects. Products that have been worn, washed, or altered from their original state will not be accepted for return. Some items may be explicitly marked as "non-returnable" at the time of purchase, so we encourage customers to review product details carefully before placing an order.

Who Covers the Return Shipping

• If you received the wrong item due to our error, we will cover the return shipping costs.
• For returns due to personal preference, the shipping cost will be borne by the customer.
• In case of product defects or damages, we will provide instructions for returning the item at no cost to you.
• We strive to make returns as easy and fair as possible, keeping your convenience in mind.

Getting Your Refund – What to Expect

Once we receive and inspect the returned item, refunds are issued via the original payment method. Our team processes refunds within 5-7 business days, ensuring a swift resolution. Customers will receive a notification as soon as the refund has been completed. We take pride in offering a smooth and prompt refund process, so you can shop with confidence. If you have any concerns or need further assistance, our support team is always available to help.

We’re Here for You

• If you have any questions about returns, refunds, or exchanges, reach out to our customer support team.
• You can contact us at trendspirezpixelcartitsolutionspvtltd@gmail.com for quick and efficient assistance.
• Our team is dedicated to resolving your concerns and ensuring a pleasant shopping experience.
• Your satisfaction is our top priority, and we are committed to providing exceptional service at every step.